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digitalmars.D - strange Bugzilla save changes behaviour

reply Gregor =?UTF-8?B?TcO8Y2ts?= <gregormueckl gmx.de> writes:
Hi!

I've been trying to update a bug report and clicking "Save 
Changes" didn't return me to the same bug report, but some other 
random report. Not realizing that I see another person's report, 
I assumed that the change I wanted to make didn't take hold and 
did it again. So now I have edited another poor soul's bug report 
importance by mistake and I can't even tell which one it was :(.

Did anyone else have this same strange jumping between bug 
reports when saving changes?

Gregor
Dec 07 2019
next sibling parent reply =?UTF-8?Q?Ali_=c3=87ehreli?= <acehreli yahoo.com> writes:
On 12/7/19 10:33 AM, Gregor M=C3=BCckl wrote:> Hi!


 Did anyone else have this same strange jumping between bug reports whe=


n

 saving changes?


The same thing happens on Jira in another context. It's mind boggling to =

me that a person actually sat down and designed such a user experience.=20
The problem with our Jira interface is that not all properties of the=20
bug can be set at the time the bug is created so you must edit it a=20
second time. But watch out: the updated screen is now a different bug!=20
Exciting! :p

Ali
Dec 07 2019
parent mipri <mipri minimaltype.com> writes:
On Sunday, 8 December 2019 at 01:24:43 UTC, Ali Çehreli wrote:

 On 12/7/19 10:33 AM, Gregor Mückl wrote:> Hi!


 Did anyone else have this same strange jumping between bug


 reports when

 saving changes?


 The same thing happens on Jira in another context. It's mind 
 boggling to me that a person actually sat down and designed 
 such a user experience.


BugZilla's probably designed for a tier of support employee
that handles tickets. This is someone with some time pressure,
who has to resolve some number of tickets per hour, and
generally the workflow is

   1. get your first ticket somehow (of the day, after a break)
   2. resolve the ticket
   3. get your second ticket (automatically, by the ticket system)

This way a manager can add you to some categories of ticket,
and this way the ticket system can smoothly work in follow-up
responses into your workflow, by preferentially giving you
tickets that you've worked on previously if there's a need for
additional work.

Jira's probably designed for data entry techs (in this respect
-- with kanban plugins and helpdesks and such, it certainly has
other modes). My annoyance with it is that I'm always adding
Jiras that I myself will then work on, but the "submit" button
kicks me out of the Jira, and then I get a little 'growl' UI
animation that I need to catch, if I don't want to more
laboriously search for what I'd just added.

Of course it's possible for UIs to just to be completely
senseless, or so fiendishly poorly designed that it's easier to
imagine that it is the result of an evil plot ("the company's
already committed to buy the product, so it now only needs to
be bad enough that the company then commits to support
contracts") rather than anyone's sincere ideas about good
design.

But I think that's rare. It's more often just a lot of distance
between the tool-makers and the tool-users. The joke is that
the dog food company CEO "eats his own dog food", but it would
be enough if he had dogs and fed them the dog food, and thus
has an opportunity to directly observe their reactions to it.

(And I can't mention bad software without mentioning Google
Chat. The UI lag is so severe that my feelings about humanity
in general have fallen from "we're pretty great" to "I hope
some aliens come along and put us out of our misery".)
Dec 07 2019
prev sibling next sibling parent reply berni44 <dlang d-ecke.de> writes:
On Saturday, 7 December 2019 at 18:33:12 UTC, Gregor Mückl wrote:

 Did anyone else have this same strange jumping between bug 
 reports when saving changes?


I fell for this trick also once or twice (it jumps to the next 
item in your last search list). You can stop that in the settings 
though.
Dec 07 2019
parent Steven Schveighoffer <schveiguy gmail.com> writes:
On 12/8/19 12:12 AM, berni44 wrote:

 On Saturday, 7 December 2019 at 18:33:12 UTC, Gregor Mückl wrote:

 Did anyone else have this same strange jumping between bug reports 
 when saving changes?


 
 I fell for this trick also once or twice (it jumps to the next item in 
 your last search list). You can stop that in the settings though.


Yes, this has confused me many times, but I don't think I've ever 
accidentally started mucking with the next bug report. Will look for 
that setting, I didn't know it exists!

-Steve
Dec 08 2019
prev sibling parent reply berni44 <dlang d-ecke.de> writes:
On Saturday, 7 December 2019 at 18:33:12 UTC, Gregor Mückl wrote:

 So now I have edited another poor soul's bug report importance 
 by mistake and I can't even tell which one it was :(.


Have a look at

https://issues.dlang.org/buglist.cgi?chfieldfrom=24h&list_id=229062

Maybe it's in this list? It's the list of bugs, that have been 
changed in the last 24 hours... Else you can sort the list of all 
bugs by "last change".
Dec 07 2019
next sibling parent Gregor =?UTF-8?B?TcO8Y2ts?= <gregormueckl gmx.de> writes:
On Sunday, 8 December 2019 at 07:36:48 UTC, berni44 wrote:

 On Saturday, 7 December 2019 at 18:33:12 UTC, Gregor Mückl 
 wrote:

 So now I have edited another poor soul's bug report importance 
 by mistake and I can't even tell which one it was :(.


 Have a look at

 https://issues.dlang.org/buglist.cgi?chfieldfrom=24h&list_id=229062

 Maybe it's in this list? It's the list of bugs, that have been 
 changed in the last 24 hours... Else you can sort the list of 
 all bugs by "last change".


Thank you! That let me retrace my steps. I've corrected my 
mistake.
Dec 08 2019
prev sibling parent reply Paolo Invernizzi <paolo.invernizzi gmail.com> writes:
On Sunday, 8 December 2019 at 07:36:48 UTC, berni44 wrote:

 On Saturday, 7 December 2019 at 18:33:12 UTC, Gregor Mückl 
 wrote:

 So now I have edited another poor soul's bug report importance 
 by mistake and I can't even tell which one it was :(.


 Have a look at

 https://issues.dlang.org/buglist.cgi?chfieldfrom=24h&list_id=229062

 Maybe it's in this list? It's the list of bugs, that have been 
 changed in the last 24 hours... Else you can sort the list of 
 all bugs by "last change".


BTW, I don't see updates in the 'issues' forum since a couple of 
days: anyone can confirm?
Dec 08 2019
parent berni44 <dlang d-ecke.de> writes:
On Sunday, 8 December 2019 at 10:03:36 UTC, Paolo Invernizzi 
wrote:

 BTW, I don't see updates in the 'issues' forum since a couple 
 of days: anyone can confirm?


You're right. I did a lot of them yesterday and today and none of 
them shows up there.
Dec 08 2019