• Steven Schveighoffer (3/3) May 26 2017 Here is my story:
• Stefan Koch (4/7) May 26 2017 That is one good read.
• Stanislav Blinov (6/9) May 26 2017 - I am here for the job interview.
• Igor Shirkalin (5/8) May 26 2017 Fundamental story.
• H. S. Teoh via Digitalmars-d (38/41) May 26 2017 [...]
• Steven Schveighoffer (4/6) May 26 2017 And it worked: https://news.ycombinator.com/item?id=14426978
• H. S. Teoh via Digitalmars-d (6/15) May 29 2017 [...]

Steven Schveighoffer <schveiguy yahoo.com> writes:

Here is my story:

http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

-Steve

Stefan Koch <uplink.coder googlemail.com> writes:

On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve

That is one good read.

Also I am sorry for your loss, (of time).

Stanislav Blinov <stanislav.blinov gmail.com> writes:

On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve

- I am here for the job interview.
- But you are two weeks late!
- Thank you for contacting our support department...
- You're hired!

Igor Shirkalin <mathsoft inbox.ru> writes:

On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve

Fundamental story.

You have achieved 8th level:)

Sh.Igor

"H. S. Teoh via Digitalmars-d" <digitalmars-d puremagic.com> writes:

On Fri, May 26, 2017 at 10:38:41AM -0400, Steven Schveighoffer via
Digitalmars-d wrote:
 Here is my story:
 
 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

[...]

This brings back the memories of those horrible tech support phone calls
I used to make back when I was a customer of a Certain Large Phone
Company that basically held monopoly over the region's DSL/phone
networks.  Even though this was almost 20 years ago, based on more
recent experiences with tech support phone calls I'm highly skeptical
that the situation has improved since.  Perhaps the only "improvement"
is that now instead of level 1 support monkeys reading off a scorecard
they have a phonebot with voice recognition tech answering questions
from the same scorecard.

In one incident, I spent countless hours bouncing between level 1
support scorecard-reading monkeys and level 2 it's-a-problem-on-your-end
level 2 support people before they agreed to escalate my problem into an
actual ticket.  Which, upon the very next phone call, had disappeared
from their ticketing system, so I had to start from ground zero, again.
After who knows how many rounds of this nonsense, I finally got through
to somebody who actually knows what they're talking about, who finally,
after 3 *days* of telephone ping-pong, figured out that I needed to talk
to the accounts department because apparently there was a problem with
my account that caused the system to disconnect my DSL line. And of
course, there was no notification of this problem at all, no phone
calls, no letters, no email, no nothing.  You'd think that after having
asked me for my account info for the n'th time after X phone calls and
supposedly checking my account on their system, the tech support people
ought to have noticed that something was wrong with my account status.
But no, they're apparently committed to continue providing free tech
support even after a customer's account has gotten into an invalid
state. Very generous of them.  Their proposed solutions to my account
problem were to reboot my Windows (I was running Linux -- but don't even
try explaining what that means to them, it's not on their scorecard),
unplug the cable and plug it back in, power-cycle the modem, make sure
my monitor was turned on, buying a new network cable and trying that
instead, ad nauseaum.  None of which is even relevant to the actual
problem, but hey, it's free tech support!


T

-- 
People say I'm indecisive, but I'm not sure about that. -- YHL, CONLANG

Steven Schveighoffer <schveiguy yahoo.com> writes:

On 5/26/17 10:38 AM, Steven Schveighoffer wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

And it worked: https://news.ycombinator.com/item?id=14426978

:)

-Steve

"H. S. Teoh via Digitalmars-d" <digitalmars-d puremagic.com> writes:

On Fri, May 26, 2017 at 06:16:29PM -0400, Steven Schveighoffer via
Digitalmars-d wrote:
 On 5/26/17 10:38 AM, Steven Schveighoffer wrote:
 Here is my story:
 
 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/
 

 
 And it worked: https://news.ycombinator.com/item?id=14426978
 
 :)

[...]

Wow.


T

-- 
Try to keep an open mind, but not so open your brain falls out. -- theboz